At Sampson Bailey Solicitors, we are committed to providing a high-quality legal service. We value your feedback and take any concerns seriously. If something goes wrong, we want to know about it so we can put it right and improve our services.
Regulated by the Solicitors Regulation Authority
In the first instance, it may be helpful to contact an advisor who is working on your case to discuss your concerns and we will do our best to resolve any issues.
Contact the advisor who is working on your case to discuss your concerns. Your right to complain might relate to the way in which your matter is being handled or the fee we are seeking from you.
If you still have queries or concerns, please contact Hannah Sampson, Director, who is responsible for complaints handling.
For further information or if you want to make a formal complaint, you can read our full complaints procedure.
Go To Full Complaint ProcedureExternal bodies that can help resolve complaints
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Time Limit 1
Within six months of receiving a final response to your complaint
Time Limit 2
No more than six years from the date of act/omission
Time Limit 3
No more than three years from when you should reasonably have known there was cause for complaint
Contact Details
📞 0300 555 0333 (between 9:00 to 17:00)
✉️ enquiries@legalombudsman.org.uk
📍 Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Visit WebsiteThe Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
When to Contact the SRA
We're here to help. Contact us to discuss your concerns and we'll work together to find a resolution.
Complaints Contact
Director & Complaints Handling Representative
1 Bromley Lane, Chislehurst, BR7 6LH
