Terms and Conditions

The following terms of engagement apply to all work carried out by Sampson Bailey Solicitors LTD except as otherwise agreed. The expression “we”, “us”, and “our” refer to Sampson Bailey Solicitors LTD and “you” and “your” refer to our client.

These terms and conditions will apply to any services which we provide to you and will usually be supplemented by a letter dealing amongst other things with the specific services to be provided and the fees payable.

These terms and conditions may be revised from time to time and a copy will be sent to you to replace these, and the revised terms and conditions will apply from the date you receive them. You are of course free to terminate the arrangement between us if you do not accept the revised terms and conditions.

The scope of the services we have agreed to provide for you in any matter will be agreed between us and confirmed in our Client Care Letter.   You agree that you do not require us to provide you advice or further services in relation to any aspect outside of the scope of the services so agreed.

We will regularly update you by telephone or in writing with progress on your matter in particular, following key events or stages in your matter.  We will always endeavour to communicate with you in plain language.

We will update you on the cost of your matter at agreed events.   Whenever there is a material change in circumstances, we will update you on whether the likely outcomes still justify the likely costs and risks associated with your matter.  We will continue to review whether there are alternative methods by which your matter can be funded.

We will update you on the likely timescales for each stage of this matter and any important changes in those estimates.

Where we are jointly instructed by you and another client to act in a matter, we will assume that either of you are authorised to give us instructions, unless either of you advise us otherwise.  In addition, as matters progress, we may need to act on instructions of other people from whom we consider it is reasonable to take instructions in order to progress the matter within the timescales set.  Unless informed of any change, we will assume that this remains the case until our work is completed.

To assist us in carrying out the work as efficiently as possible, you will need to ensure that all information provided is to the best of your knowledge complete, accurate and up to date.  You should also notify us of any changes or variations to that information which may arise after the date it is passed to us and of any new circumstances that might be relevant to the work we are undertaking.

The name of the person who will carry out most of the work in this matter and, if different, the partner with overall responsibility for your matter will be confirmed in our Client Care Letter. They may from time to time, be assisted by other members of our team i.e. trainees, paralegals etc.  However, you will be notified of this either in the Client Care Letter or in writing when applicable.

We try hard to avoid changing the people who are handling your work but if this cannot be avoided, we will notify you promptly of the name and status of the person who will be dealing with your case.

We are committed to high quality legal advice and client care and aim to offer all our clients an efficient and effective service, and I am confident that we will do so in this case.  However, if you would like to discuss how the service to you could be improved, the level of your bill, or should there be any aspect of our service with which you are not satisfied, please contact either of our

Ms Hannah Sampson,

Hannah@sampsonbaileysolicitors.co.uk or by post to Sampson Bailey Solicitors LTD, 1 Bromley Lane, Chislehurst London BR7 6LH.  We have a procedure in place which details how we handle complaints and this will be immediately be sent to you.

If you would like to see a copy of our complaints procedure at any other time, please let me know and I will arrange for a copy of our complaints procedure to be sent to you.

We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman may be contacted at PO Box 6806, Wolverhampton WV1 9WJ.

Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint.  Complaints to the Legal Ombudsman must usually be made within six years of the act or omission about which you are complaining occurring; or within three years from when you should have known about or become aware that there were grounds for complaint. However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010.  For further information, you should contact the Legal Ombudsman on 0300 555 0333 or visit www.legalombudsman.org.uk.

If you think a solicitor might be dishonest or you have concerns about their ethics or integrity, you also have the right to notify our regulator, the Solicitors Regulation Authority (SRA).  There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman).  For further information about the SRA’s role, please visit:

We are authorised and regulated by the Solicitors Regulation Authority (SRA).  Our SRA number is 834211. 

The SRA is the independent regulatory arm of the Law Society of England and Wales, our professional body. Our firm and our solicitors [and Registered European Lawyers/Registered Foreign lawyers] are governed by Codes of Conduct and other professional rules. For further information on the role of the SRA and the rules and regulations that apply to our services, please visit www.sra.org.uk.

For further information on the role of the SRA and the rules and regulations that apply to our services, please visit www.sra.org.uk.

We practice through a limited company Sampson Bailey Solicitors LTD.

Sampson Bailey Solicitors LTD is registered in England and Wales with registration number 13606653.  A list of our Directors and their professional qualifications is open to inspection at our registered office 1 Bromley Lane, Chislehurst, London, BR7 6LH.

Our office is located at 1 Bromley Lane, Chislehurst, London, BR7 6LH. The normal hours of opening are between 09:00 and 17:30 on weekdays. Appointments can be arranged outside those hours when essential to the interests of a client.

Should you require emergency assistance whether at the Police Station or otherwise outside these hours you may contact our emergency service by telephoning 0207 4119822 / 07826155664 or 07502050404 and leaving a message, together with a contact telephone number.

In the interests of our clients, we maintain compulsory professional indemnity insurance to a total level of three million pounds.

Our insurer is Travelers Insurance Company Limited and their contact details are as follows 23-27 Alie Street, London E1 8DS. The territorial coverage of our insurance is subject to the jurisdiction of the law of England and Wales.

A full hard copy of our insurance is available to view at our offices.  Please ask for details.

Unless and until either an alternative fee arrangement has been agreed and confirmed in writing by us or you are entitled to have our fees paid by the Legal Aid Agency (in which case different cost considerations apply as set out in our Client Care Letter), the basis for calculation of our fees is primarily by reference to the time spent by the fee earner(s) dealing with the matter (including any time which we spend travelling) and will be charged at an hourly rate.

Where relevant, the hourly rates applicable to your matter will be confirmed to you in our Client Care Letter.  In some cases, we may agree you a fixed fee rate, therefore you will be charged a fee to cover the costs of your matter.

We may from time to time review our charging rates and will notify you immediately in writing of any changes which are applicable to your matter.

Our current rates from time to time may not be appropriate in cases of exceptional complexity or urgency or where specialist knowledge is required. Where it becomes apparent that such circumstances exist we will notify you of this.

Unless otherwise agreed in writing, our fees are payable whether or not a matter is successfully concluded.  If any matter does not proceed to completion for any reason during the period in which we are instructed, then we will be entitled to charge for work done [on an hourly basis plus expenses or by proportion of the agreed fee as set out above but, at its absolute discretion, we may waive part or all of such entitlement to fees.

We will provide you at the outset of a matter with the best possible information on our costs and will update this information as the matter progresses.  As you will appreciate however, a matter can often end up taking quite a different shape from that envisaged at the time when it starts and the legal advisers are instructed.  Accordingly, it can be difficult to come up with a clear estimate.  However, as matters progress, we should be able to provide you with more detailed estimates of our likely costs and will keep this under review with you.

Whilst it is often not possible to estimate charges in advance, it is open to you to notify us of any limit which you wish to impose on our charges after which further reference will be made to you.  We will advise you when it appears that any costs estimates or limits are close to being exceeded.   Notwithstanding any estimates or costs limits however, the final bill will be a product of the amount of time our fee earners spend on the matter and our agreed fee rates; any estimates provided are neither intended to be a cap nor a target billing figure.  Therefore, if significant further work is required in addition to that currently envisaged or if the timetable is extended significantly, our fees will be greater than our indicative estimates.  Should it become apparent at any time during the course of the matter that significant further work will be required, we shall of course let you know.

If and where appropriate, fees may be calculated both by reference to the time spent and by reference to the nature and seriousness of the case.  The seriousness element can reflect the time spent in processing your matter.  We will tell you in advance if a fixed fee has been applied to  your case.

In certain circumstances, there may be an expectation that a third party (including an insurer) will pay your costs.  We may at our discretion issue invoices to a third party funder and accept payments from them but you will remain liable to us for all charges.  In the event that the third party does not pay the sums due, you will be required to pay them.

We may incur certain expenses on your behalf, (for example, such items as court fees, counsel’s fees, search fees).  You will have to pay those expenses or reimburse us for them in addition to our fees.   VAT is payable on certain disbursements.

We will normally send you a final bill for the settlement of our services at the end of the matter.  However, if the matter is ongoing, we may render interim bills at agreed intervals.

We may ask you to pay sums of money from time to time on account of the anticipated fees.  We will offset any such payments against your final bill.

Total fees may be greater than any advance payments.

Accounts are to be paid by you when due, whether or not the amounts concerned may ultimately have to be paid by another party.  Bills are to be settled in full within 30 days of receipt.

We may charge interest on unpaid bills from 30 days of delivery of the bill on a daily basis at statutory rate (currently 8%).

In relation to non-contentious costs, we are entitled to charge interest on unpaid bills at the rate payable on judgment debts from one month after delivery of the bill in accordance with Article 5 of the Solicitors’ (Non-Contentious Business) Remuneration Order 2009.  We reserve the right to charge interest on any outstanding amounts at the statutory rate (currently 8%).

If any payment on account is not made or a bill is not settled in accordance with these terms, we reserve the right to decline to act further for you.

If you are not satisfied with the amount of our fees please contact us. Objections about the amount of our fee will be handled by way of our complaints procedure.

If you remain unhappy about the level of our fees you may be able to make a complaint to the Legal Ombudsman (as more particularly set out above) or may be entitled to have the bill assessed by the Court in accordance with Part III of the Solicitors Act 1974. Your rights are set out more fully in Sections 70, 71 and 72 of the Solicitors Act 1974.

Following the conclusion of your matter, we are entitled to retain your file of papers and documents while there is money owing to us for fees.

Any money we receive from you or other parties on your behalf (which may include money received from you on account of our legal costs) will be regarded by us as client money belonging to you and we take the safeguarding of your money extremely seriously.  This money will be held in an account at Starling Bank in the name of Sampson Bailey Solicitors LTD. The account is a business current account in which Ms Kaddy Bojang and Ms Hannah Sampson are the signatories.  However, this is not a client account and therefore any money we hold on your behalf will not be afforded the protection which exists for client money held in a client account under the Solicitors Act 1974.

For your information and should you be asked to make a payment to our business account, the account details are confirmed as follows:

Account holder: Sampson Bailey Solicitors LTD

Sort code: 60-83-71

Account number: 30824775

SWIFT/BIC: SRLGGB2L

IBAN: GB97SRLG60837130824775

We may ask you for advance payments on account for our fees and/or to enable us to pay disbursements on your behalf as and when they become due.  Money paid by you on account of our costs and/or unpaid disbursements will be treated as client money albeit that it will paid into our business account (see above for details).

There is therefore an element of risk should our firm have to close unexpectedly or become insolvent as we may not be able to reimburse you quickly or at all.  Whilst we consider the risk of such an occurrence to be very low, we must make you aware of all the circumstances in order that you can make an informed decision about your money.

We do not accept cash. If you circumvent this policy by depositing cash direct with our bank we reserve the right to charge for any additional checks we deem necessary regarding the source of the funds.  Where we have to pay money to you, it will be paid by cheque or bank transfer. It will not be paid in cash or to a third party.

It is unfortunate that Cybercrime and email fraud targeted at law firms and their clients is on the increase.  Fraudsters are using very sophisticated methods to manipulate IT and intercept communications.

Our bank account details are confirmed in this document.  We do not intend to change our bank account details during the course of dealing with your matter so the account details we have confirmed in the body of these terms and conditions will stay the same throughout the lifetime of your matter.

It is very important that you are aware that we will not notify you of changes to our bank account details by email.  We will only notify you of changes to important business information, including bank account details, in official correspondence which will be sent by postal mail.

If you ever receive any other communication purporting to come from us and which purports to change our bank account details or to request that you send funds to another account, please do not rely on this and immediately contact the person at this firm handling your matter by telephone.  Even if the request appears to have come from us, you must never send funds to another account unless you have verified this with us.

We cannot take any responsibility for any losses where funds are transferred to other accounts that have not been verified by us.

Prior to transferring any funds to our account, we recommend you contact us to verify our account details. Wherever possible, you should contact the contact the person at this firm handling your matter by telephone.

We may not agree to send any funds to you unless it is to a pre-agreed bank account which we have verified.

You must take care to protect your own data and bank account details.  Confirming your bank details by email should be avoided.

For all new matters, the person with conduct of your matter will contact you by telephone to verify your bank account details, prior to our sending funds to you.  We are sorry if this causes any delay to the processing of payments but we do consider that these steps are necessary to help protect you and your money from fraud.

If you are a long-standing client of the firm and/or a client to whom we have previously transferred funds and your bank account details have not changed we will rely on our previous transactions rather than contact you via telephone for verification unless circumstances exist which increase the level of risk or we otherwise consider it appropriate to do so.

Advice rendered by us is provided for the purpose of the instructions to which it relates and for your benefit.  It may not be used or relied on for any other purpose or by any person other than you without our prior agreement.

We will use all reasonable endeavours to ensure that all information provided by us is accurate but we cannot account for the accuracy of information provided by or obtained from third parties.  We shall not be liable for any decision made or action taken by you or others based upon reliance on or use of information or advice provided by or obtained from third parties.

Where we are asked to recommend the services of another advisor or service provider, we will do so in good faith, but without liability and without warranting the ability or standing of that person or firm.  We will not be responsible for the quality of the services provided by that person or firm.

Our liability to you for a breach of your instructions shall be limited to £3 million, unless we expressly state a higher amount in the letter accompanying these terms of business. We will not be liable for any consequential, special, indirect or exemplary damages, costs or losses or any damages, costs or losses attributable to lost profits or opportunities.

We can only limit our liability to the extent the law allows. In particular, we cannot limit our liability for death or personal injury caused by our negligence.

We owe you a duty of confidentiality in respect of information relating to you which we obtain during the course of our retainer.  All such information will be regarded as and kept confidential at all times unless you instruct us to disclose information or except in the circumstances set out within these Terms.

Our duty of confidentiality to you is subject to any disclosures we are required to make in good faith to the police, governmental, regulatory or supervisory authorities in relation to any statutory or regulatory obligations.  In particular, we are required, without your knowledge or consent, to report any awareness or suspicion of money laundering in relation to the proceeds of any crime.  We can also be ordered by the Government Agencies to disclose information and answer questions about your private affairs, again without your knowledge and consent.

Our duty of confidentiality does not apply to a disclosure we make to our insurers pursuant to the terms of our professional indemnity insurance policy.  In the event of a claim, complaint or the notification of a circumstance which may give rise to a loss or claim, we are obliged to make a notification to our insurers and this may necessarily result in your file being disclosed to our brokers or insurers.

An actual or potential conflict between your interests and the interests of another client of the firm may arise during the course of a matter.  If this situation arises during our dealings with you, we will discuss the position with you and determine the appropriate course of action.

We are committed to promoting equality and diversity in all of our dealings with clients, third parties and employees. Please contact us if you would like a copy of our equality and diversity policy.

We are registered as a Data Controller with the Information Commissioners Office.  We will use the information that you give us to provide you with legal services, as per your instructions.  We will keep your information confidential and will only use it for the purpose(s) for which it was provided or as is permitted in law (i.e. for dealing with complaints or regulatory investigations).

Sometimes we have outsourcing arrangements with external companies which cover a range of services including, but not limited to secretarial and administration support, credit control and tele-conferencing facilities to ensure that our services are provided promptly and efficiently. Personal data and confidential information that we hold may be passed to these providers in order for them to undertake these services. In doing so we will always take care to ensure that your information remains confidential and safe.  In particular, we have appropriate data protection and confidentiality agreements in place with each of the providers.

If you are a client under the legal aid scheme then we may be contractually required to share some or all of that information with the Legal Aid Agency and / or with our quality assurance auditors.

Occasionally, we may need to share some or all of your information with our quality assurance auditors for the purposes of their assessment of whether we are adhering to quality standards.  In particular, our files may need to be assessed for quality purposes by a Specialist Quality Mark (SQM) assessor and your file may be one of a sample which is to be assessed.  Any examination will be strictly controlled and will be shared for the sole purpose of ensuring that our handling of your matter meets the requirements of the quality standard.

We may have to share some or all of your information with other third parties.  This may include barristers, experts and other third parties who we need to instruct to assist us with your matter.  We may also have to share information with the Legal Ombudsman (if you complain about our services) and the Solicitors Regulation Authority (the statutory body that regulates solicitors). In doing so we will always take care to ensure that your information remains confidential and safe. We will liaise with you during your case about which experts, barristers and other third parties we instruct on your behalf.

We may wish to contact you in the future about our other services.  Please let us know if you are happy to receive that information.  To inform us of your preference, you are invited to tick the relevant box in the notice provided with your client care letter and return it to us.

You have rights as a Data Subject under the General Data Protection Regulation as incorporated into the law of the United Kingdom by virtue of the European Union (Withdrawal) Act 2018 (and known as the UK GDPR) and the Data Protection Act 2018.

Our Privacy Policy which is made available on our website at https://www.sampsonbaileysolicitors.co.uk/privacy-policy contains important information on how and why we collect, process and store your personal data. It also explains your rights in relation to your personal data.

Your rights include the right to be informed what information we hold about you which is known as a data subject access request (although obviously it is likely that you will have provided us with such information as we hold).

You also have the right of access and to request a copy of any information about you that we hold at any time. You also have a right of rectification and, in particular, to request that information is corrected if it is inaccurate.

There are also other rights available to you but these may be limited to a certain extent should you become a client as we may have overriding regulatory duties with respect to handling of your data for the purposes of providing services to you.

In particular, you may have a right of erasure (also known as the right to be forgotten). In certain circumstances, this allows you to request that we erase your personal data. This is not an absolute right however and, once you become a client of our firm, we will be required by our regulators and for legal purposes to retain some of your personal data and other information within casefiles (for retention periods, please see below).

If you are concerned about our handling of your personal data, there are also other rights available to you: a right to restrict processing; a right to data portability; a right to object and to request we stop processing your personal data; and a right in relation to automated decision making and profiling.

Importantly, you also have rights to complain to the Information Commissioner’s Office if you feel that your data is not being handled properly.

For information on how your information is used, how we maintain the security of our information, and/or to exercise any of your data rights as explained above, please contact us. Similarly, if you wish to make a complaint in relation to our handling of your data, such as any potential data breach, then please contact us at the earliest opportunity.

Further Information about your data rights and how to exercise them is set out in our Privacy Policy (see above about how to access that). Further details are also available by visiting the Information Commissioner’s Office’s website at https://ico.org.uk/your-data-matters/.

Please mark your enquiry, request or complaint for the attention of Kaddy Bojang who is our Data Protection Officer and the person in this firm responsible for data protection. All enquiries and requests can be sent to them by emailing kaddy@sampsonbaileysolicitors.co.uk or in writing to Sampson Bailey Solicitors LTD, 1 Bromley Lane, Chislehurst, BR7 6LH.

We will only hold your information for as long as necessary to provide you with legal services and then for only so long as we are required either contractually or under our regulatory obligations.  This will generally be six years after the end of your matter.  For some cases, for instance where you or a named party are currently under the age of eighteen, we may decide that we are required and/or it is proper and appropriate to keep your data for longer than this period, but we will notify you if we believe that your case falls into this category.

After the designated retention time, we will confidentially destroy all information that we hold about you (in accordance with the clauses below relating to storage and retrieval) other than your name, address and date of birth or other information which we will be obliged to continue to hold for the purposes of ensuring that we never act for another client where doing so would conflict with our obligations of confidentiality to you.

Solicitors who deal with money and property on behalf of their client can be used by criminals wanting to launder money or other illegal purposes.

We also need to comply fully with anti-money laundering, counter-terrorist financing and counter-proliferation financing statutory and other regulatory requirements that apply to our sector.

We are under a strict legal duty to report any circumstances where we know or suspect that a client is involved in or a matter have involvement with money laundering, terrorist financing or proliferation financing, to the National Crime Agency. If we make a disclosure in relation to your matter, we may not be able to tell you that a disclosure has been made or seek your consent. If we make a disclosure, we may also have to stop working on your matter for a period of time and may not be able to tell you why.

In view of the above, we may be required to identify and verify your identity as well as the identity of other persons such as directors or beneficial owners of a company.

We may also be required to carry out background checks on you as well third parties and to make detailed enquiries as to the source of funds being used in relation to transactions on which we are instructed to advise.

Depending on the type of matter and the particular circumstances of the instructions, we may ask you to provide us with proof of your identity, to make searches of appropriate databases and/or to obtain detailed information about the source of any funds or your financial circumstances and the sources of your income or wealth. This information will usually be requested at the outset of the matter and before any work can commence but it may also need to be requested again at other times during the matter, as appropriate.

We are required to retain records of the identification obtained. We may delay, decline or cease to act for you if we have requested information to verify your identity or other aspects of the matter such as funding but there has been an unreasonable delay in providing it.

You must also not send us any money until we have told you these checks have been completed.

Subject to the provisions above in relation to liability, we shall not be liable for any loss arising from or connected with our compliance with any statutory obligation, or executing our internal procedures put in place to meet those obligations in good faith, or reasonable belief we may have, to report matters to the relevant authorities under the provisions of the money laundering, terrorist financing and/or proliferation financing legislation.

The UK sanctions regime imposes serious and extensive restrictions on our dealing with clients (and other third parties) who are or become a designated person under the UK sanctions legislation. There are specific reporting obligations and prohibitions (with potential penalties) on carrying out certain activities or behaving in a certain way where financial sanctions apply.

As such, to determine if we can act for you in a certain matter or if there are any other reporting duties we need to comply with, we may also need to conduct additional verification checks on you, other persons such as directors or beneficial owners of a company as well as, potentially, other third parties such as counter-parties in a matter.

If your matter has been referred to us by a third party and/or we have a financial arrangement with that third party then we shall disclose all relevant details to you in our Client Care Letter including the name of the referrer and the amount of any payment we make to that third party for referring you to us.  Similarly, if we receive a financial benefit as a result of acting for you, we will tell you of the amount in our Client Care Letter.

If the third party is paying us to provide services to you, we will inform you in our Client Care Letter of the amount the third party is paying us to provide services to you and, where applicable, the amount you are obliged to pay the third party.

Despite any financial relationship with a third party, we will provide you with independent advice and you are entitled to and we hope that you will feel happy to raise questions with us about any aspect of your matter.

Any information you provide to us or any advice that we give you during your matter will not be shared with the third party unless you expressly agree.

However, please note that if we are acting both for you and the third party in this matter, we may have to stop acting for both of you if there is a conflict of interest.

If you have the necessary facilities we will sometimes use Email for communication with you unless you tell us not to.

There are some specific points of which you should be aware:

You may withdraw your instructions at any time by written notice to us.

Should your matter not be carried through to completion then a charge will be made in respect of the work that has already been completed based upon the fee structure that has been agreed. VAT or similar taxes will be payable on that amount and you will also be billed for any disbursements incurred.

We will be entitled to keep all your papers and documents whilst there is money owing to us for our fees and expenses.

In some circumstances, we may consider that we ought to cease acting for you. We will only decline to act further for you where we have reasonable grounds to do so. Valid reason for our terminating our relationship with you and/or ceasing to provide services includes:

This is not an exhaustive list. If we do cease to act for you then we will confirm in writing the reasons why and give you reasonable notice.

At the end of the matter, we will be entitled to keep all your papers and documents while there is still money owed to us for fees and expenses.

At the conclusion of your matter, we will store your file of papers for a reasonable period of time.  We would usually store casefiles for six years from the date of the final bill but reserve the right to determine the period of storage.  Such papers or files may be stored in an electronic form (with the original paper version being destroyed as soon as it is scanned and saved as an electronic file).

There may be documents such as deeds or wills which we have agreed to deposit for you in safe custody or documents that you have otherwise asked to be returned to you.  We will not destroy any such documents.

This service is currently free of charge. We do not always store clients’ deeds and documents on our own premises but outsource our storage facilities to independent third parties.

We also reserve our rights to destroy your files and papers (whether electronic or paper based) after a reasonable period, without prior notice to you, unless we receive a written request from you during this period.  At your request we will return any papers or property belonging to you which are not subject to a lien or otherwise being stored for safe keeping.

If we retrieve papers or documents or electronic data from storage in relation to continuing or renewing instructions to act for you, we will not charge for the direct cost for retrieval from storage.   You may also have a right to be provided with a copy of personal data held by us as part of a legitimate subject access request (see the data protection section above).  However, in all other cases, we reserve the right to make a charge for the retrieval or delivery of any stored files (including electronic data), papers or deeds or a charge based on the time we spend reading stored files, papers of deeds, writing letters or other work necessary to comply with your instructions.  If charges are made, they would be based on our hourly rate applicable at the given time and/or any reasonable postage charges, where applicable, but we would always discuss this with you beforehand.

The Contracts (Rights of Third Parties) Act 1999 does not apply to the terms of our retainer with you or any subsequent amendment to it unless we expressly confirm in writing this it does apply.

In the event that any of these terms and conditions is held to be invalid, the remainder of the terms and conditions will remain in full force and effect.

These terms and conditions shall be governed by, and construed in accordance with, the law of England & Wales.

The Courts of England & Wales shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning this agreement and any matter arising from it.

Unless otherwise agreed, and subject to the application of then current hourly rates, these Terms and Conditions of Business shall apply to any future instructions given by you to us.  Although your continuing instructions in this matter will amount to an acceptance of these terms and conditions of business, it will be helpful if you will please sign and return one copy of them for us to retain on our file.

As this is an important document, please keep your copy in a safe place for future reference.

Signed………………………………………………….

Date……………………………………………………..

This Notice has been provided to you because you have entered into a contract to which the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (‘the Regulations’) apply.  Under the Regulations, you have the right to cancel this contract if you wish to do so within fourteen working days without giving any reason.

This Notice explains how to exercise this right. It also gives you other information that is required by the Regulations.

The cancellation period will expire after 14 days from the day of the conclusion of the contract – that is within 14 days of the date that you receive this notice.

In order to exercise your right to cancel the contract, you need to deliver or send to us a cancellation notice (that is, a written and clear statement that you wish to cancel the contract e.g. a letter sent by post, fax or email). The cancellation statement or notice should be delivered or sent to Ms Hannah Sampson at Sampson Bailey Solicitors, 1 Bromley Lane, Chislehurst, London, BR7 6LH or at Hannah@sampsonbaileysolicitors.co.uk. You can use the cancellation form attached to this document if you wish, but you do not have to do so.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

We cannot provide any services before the end of the cancellation period unless you have made an express request to that effect.  If you require us to undertake some urgent work for you before the cancellation period expires, you are welcome to request that we do so.  This request should be made in writing and sent to Ms Hannah Sampson at Sampson Bailey Solicitors, 1 Bromley Lane, Chislehurst, London, BR7 6LH or at Hannah@sampsonbaileysolicitors.co.uk.

However, please note that if you do ask us to begin the performance of services during the cancellation period and then subsequently seek to cancel the contract, you will be liable to pay us an amount which is in proportion to what has been performed until the time that you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

If you cancel this contract within the relevant period, this will end both your and our obligations under the contract.

There may be so potential difficulties in re-applying for legal aid (if applicable) for the same matter, if the contract is terminated.    We would suggest that you contact us immediately in order that we may discuss this with you in more detail or, if that is appropriate to seek the advice of another solicitor.

If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

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We may wish to contact you in the future about our other services.  Please indicate if you are happy for us to do so?

Yes, I am happy for you to contact me about other services                                      

No, I do not want you to contact me about other services                                        

Please tick as appropriate.

If you change your mind at any point in the future then please do not hesitate to let us know.

We may need to share some or all of your information with our quality assurance auditors for the purposes of their assessment of whether we are adhering to quality standards.  Do you consent to us sharing that information?